Refund Policy

Effective Date: 06/09/2023

Thank you for using Vex Trade, a multivendor e-commerce website (hereinafter referred to as the "Website"). This Refund Policy explains the terms and conditions regarding refunds for purchases made through the Website. Please read this policy carefully. By making a purchase on the Website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

  1. Refund Eligibility

1.1 Refunds may be considered in the following circumstances:

1.1.1 The purchased product/service is significantly different from its description or does not meet the agreed-upon specifications.

1.1.2 The purchased product/service is defective, damaged, or not functioning as intended.

1.1.3 The purchased product/service was not delivered within the specified timeframe or not delivered at all.

1.2 To be eligible for a refund, you must:

1.2.1 Contact the seller directly to discuss the issue and attempt to resolve it satisfactorily.

1.2.2 Provide valid proof of purchase, such as order details or receipts.

1.2.3 Submit a refund request within the specified timeframe, as outlined by the seller or the Website.

  1. Refund Process

2.1 The refund process may vary depending on the individual seller's policies. It is your responsibility to review the seller's refund policy before making a purchase.

2.2 Generally, the refund process involves the following steps:

2.2.1 Contact the seller: Reach out to the seller through the Website's messaging system or any specified contact method to explain the issue and request a refund.

2.2.2 Seller's response: The seller will review your request and may request additional information or evidence to assess the validity of the refund claim.

2.2.3 Resolution: The seller will determine whether a refund is warranted based on the circumstances. If a refund is approved, the seller will provide instructions on how to return the product, if applicable, and initiate the refund process.

2.2.4 Refund completion: Once the refund is approved and processed by the seller, the refund amount will be credited to your original payment method or as otherwise mutually agreed between you and the seller.

  1. Non-Refundable Items/Services

3.1 Certain items or services may not be eligible for refunds. These may include, but are not limited to:

3.1.1 Digital products or services that have been downloaded or accessed.

3.1.2 Perishable goods, such as food or flowers.

3.1.3 Custom-made or personalized products/services.

3.1.4 Tickets for events or experiences.

3.1.5 Services that have already been performed or utilized.

  1. Disputes and Resolutions

4.1 If you are unable to reach a satisfactory resolution with the seller regarding a refund, you may contact us through the designated channels on the Website. We will review the case and may mediate or provide further guidance based on our discretion.

  1. Changes to the Refund Policy

5.1 We reserve the right to update or modify this Refund Policy at any time without prior notice. The revised Refund Policy will be effective as of the updated "Effective Date" mentioned at the beginning of the policy. We encourage you to review the Refund Policy periodically for any changes. Your continued use of the Website after the revised Refund Policy constitutes acceptance of the updated terms.

  1. Contact Us

6.1 If you have any questions or concerns regarding this Refund Policy, please contact us through the designated channels on the Website.