Cancellation Policy

Effective Date: 06/09/2023

Thank you for using Vex Trade, a multivendor e-commerce website (hereinafter referred to as the "Website"). This Cancellation Policy outlines the terms and conditions for canceling orders made through the Website. Please read this policy carefully. By making a purchase on the Website, you acknowledge that you have read, understood, and agree to be bound by this Cancellation Policy.

  1. Cancellation Eligibility

1.1 Orders may be eligible for cancellation under the following circumstances:

1.1.1 You change your mind or no longer wish to proceed with the purchase before the product/service is shipped or the service is rendered.

1.1.2 The seller agrees to cancel the order due to exceptional circumstances, such as product unavailability or unforeseen events.

1.2 Please note that some sellers may have their own specific cancellation policies, which you should review before making a purchase.

  1. Cancellation Process

2.1 The cancellation process may vary depending on the individual seller's policies. It is your responsibility to review the seller's cancellation policy before making a purchase.

2.2 Generally, the cancellation process involves the following steps:

2.2.1 Contact the seller: Reach out to the seller through the Website's messaging system or any specified contact method to request the cancellation of your order.

2.2.2 Seller's response: The seller will review your cancellation request and determine if it is feasible based on their policies and the order status.

2.2.3 Refund or resolution: If the cancellation is approved, the seller will arrange for a refund according to their refund policy or propose an alternative resolution as mutually agreed upon.

  1. Non-Cancelable Items/Services

3.1 Certain items or services may not be eligible for cancellation. These may include, but are not limited to:

3.1.1 Custom-made or personalized products/services that have already entered the production process.

3.1.2 Digital products or services that have been downloaded or accessed.

3.1.3 Perishable goods, such as food or flowers, that have already been prepared or shipped.

3.1.4 Tickets for events or experiences that have specific terms and conditions regarding cancellations.

3.2 Sellers may specify their own non-cancelable items/services based on their policies. It is important to review the seller's cancellation policy for any specific exclusions.

  1. Disputes and Resolutions

4.1 If you are unable to reach a satisfactory resolution with the seller regarding a cancellation, you may contact us through the designated channels on the Website. We will review the case and may mediate or provide further guidance based on our discretion.

  1. Changes to the Cancellation Policy

5.1 We reserve the right to update or modify this Cancellation Policy at any time without prior notice. The revised Cancellation Policy will be effective as of the updated "Effective Date" mentioned at the beginning of the policy. We encourage you to review the Cancellation Policy periodically for any changes. Your continued use of the Website after the revised Cancellation Policy constitutes acceptance of the updated terms.

  1. Contact Us

6.1 If you have any questions or concerns regarding this Cancellation Policy, please contact us through the designated channels on the Website.